Refund and Cancellation:
broera.com will not, under any circumstances, issue refunds for early service withdrawal.
- The service charges paid are Non-Refundable.
- broera.com has a zero-tolerance policy for charge backs. Any customer who disputes a credit card payment that is found to be valid will be permanently blacklisted and barred from use of the service. Any past due fees and costs will be sent to collections. If our collection efforts fail, unpaid debts will be reported to all available Credit Reporting Agencies.
- The client understands and agrees that the total invoice amount (bill value) will include the broera.com consultation fee and the applicable tax.
- The company is not responsible for any delay caused by third-party services. Also, clients cannot claim a refund of service charges.
- broera.com is not responsible for refund of any fees or other amounts/charges that have been paid to any Assessing Bodies, Immigration Authorities, Embassy/Consulate/High Commission in the event of the client not getting approval of immigration, or in case of rejection or non-acceptance of his/her request at any stage by any respective authority. The fees only includes the charges towards the services rendered by broera.com and does not include any request or assessing fees. The client agrees to pay the entire additional fees, as applicable.
- If the client has paid the money through an online card service, the client hereby agrees that he/she will not withdraw, or is not entitled to charge back the amount, without the knowledge of broera.com, in case of payment made by any mode. This includes CC Avenue except otherwise following the norms of refund as mentioned in the agreement and the procedure prescribed by law prevailing at that time.
- If the client has paid the money through Credit Card or Net Banking, he will undertake voluntarily that he will not dispute the payment or notify the designated bank for chargeback, insisting that the bank to withhold or cancel the payment made to broera.com by him. The client further undertakes to inform his banker that the payment made to broera.com is genuine and the transaction is an exception for his request to cancel or chargeback the payment in his favor. This includes misuse and card loss cases either by him or through anyone else.
- The Service Charges by broera.com have no reference to the market charges and are as per the company standards to which the client agreed. Any claims after the registration, like charges being too expensive and such, would not be entertained and the client would have no right to contest the same as it was explained and expressed through all the sources of information, and the client has been informed before registering.
- The client accepts that immigration includes showing enough funds, if applicable, which differs from country to country and the pathway/category the client applies. The client undertakes to meet such requirement as desired by the concerned immigration/other authorities, and failure to provide such funds by the client shall not make broera.com liable for any refund of the service charges or part thereof. In such cases, no refund request for service charges will be entertained.
- The fee paid to authorities or any other institution is the liability of the client and is not included in the service charges. broera.com will not entertain any claim of refund in case of rejection.
- If the request/petition is returned/rejected/delayed owing to an error in the request fee or mode of payment, the client agrees not to contest on withdrawal of his request on this ground; as the payment and the mode of the payment of request fee is the sole liability of the client.
- broera.com is bound to maintain the confidentiality and privacy of a client. Accordingly, broera.com takes reasonable steps to protect personal information collected by broera.com from misuse and loss and from unauthorized access, modification or disclosure. broera.com may use and disclose the client’s (and if applicable, the client’s family’s) personal information for the primary purpose for which it is collected, for reasonably expected secondary purposes which are related to the primary purpose and in other circumstances as authorized by the Privacy Act.
- The client shall loyally reveal before broera.com – each and every detail involving each and every, existing or past, case of wrong-doings and/or conviction, and insolvency leveled against the clients and those who are dependent on him. If he does not reveal such details, and if the same is found afterward, no refunds at all of the money given to broera.com in question will be made.
- If your request for a refund falls under the acceptable terms and conditions of the Company and the service agreement, the time taken for such a request would be 15-30 working days.
- By signing/acknowledging the agreement to avail our services, the client cannot withdraw AT ANY POINT during the procedure because of their own personal circumstances which might have changed. It is unacceptable to consider or entertain any form of settlement. As a business with heavy investment, we cannot accommodate requests for refunds once services have been provided for or when any part of the procedure has commenced.
