Refunds and Returns Policy for Broera Travels Private Limited:
Effective Date: October 05, 2024
Thank you for choosing Broera Travels Private Limited (“Company”, “we”, “our”, or “us”) for your travel needs. This Refunds and Returns Policy outlines the process, conditions, and timeframes for requesting refunds related to our digital products (services), including tourist visa processing, flight bookings, and hotel reservations.
By using our website, broera.com (“Website”), and purchasing our services, you agree to this Refunds and Returns Policy.
If you have any questions or need further assistance, please contact us at info@broera.com.
By using our website, broera.com (“Website”), and purchasing our services, you agree to this Refunds and Returns Policy.
If you have any questions or need further assistance, please contact us at info@broera.com.
General Refund and Returns Policy
Since Broera Travels Private Limited provides digital services such as tourist visa applications, flight bookings, and hotel reservations, the products offered are intangible and non-physical. As a result, we do not offer returns on these digital services once they are rendered or in process. However, we offer refunds under certain circumstances based on the type of service purchased, as outlined below.
Refund Eligibility and Conditions
The eligibility for a refund depends on the type of service purchased:
Tourist Visa Services:
Tourist Visa Services:
- Non-refundable:-Once a visa application is submitted to the relevant authorities, it cannot be canceled or refunded, as the processing fee is non-refundable, regardless of the outcome (approval or rejection) of the visa application.
- Exceptions:-If an application was not submitted due to an error on our part (e.g., incomplete or incorrect submission), we will offer a refund of the service fee (excluding any third-party or government fees).
- Refunds Based on Airline Policies:-Flight bookings are subject to the cancellation and refund policies of the airline. We will assist in processing refunds based on the airline’s terms and conditions. Please note that some flight tickets are non-refundable or may have specific cancellation fees
- Service Fees:- Our service fee for booking flights is non-refundable.
- Processing Time:- Refunds for flight cancellations may take 7-30 business days depending on the airline’s policies.
- Refunds Based on Hotel Policies:-Hotel reservations are subject to the specific cancellation and refund policies of the hotel. Some hotels may offer partial or full refunds based on how far in advance the reservation is canceled, while others may have strict non-refundable policies.
- Service Fees:- Our service fee for hotel bookings is non-refundable.
- Processing Time:- Refunds for hotel cancellations may take up to 14 business days depending on the hotel’s policies.
How to Initiate a Refund or Return
To initiate a refund request, please follow these steps:
- Email Us: Send an email to info@broera.com with the subject line “Refund Request” and include the following details: – Full name used during booking.
– Order or reference number.
– Details of the service you are requesting a refund for (visa, flight, or hotel).
– Reason for the refund request.
Refund Fees and Costs
Certain refund requests may be subject to additional fees:
- Flight and Hotel Cancellation Fees:-Depending on the airline or hotel, a cancellation fee may apply, which will be deducted from your refund.
- Service Fees:- Our service fees for processing visas, flights, and hotels are non-refundable and will not be reimbursed.
- Third-Party Fees:- Any non-refundable fees paid to third-party service providers (such as government visa fees or airline penalties) are not eligible for a refund.
Timeframes for Refunds
The time it takes to receive a refund will vary based on the service and method of payment:
- Tourist Visa Services:-Refunds, if applicable, will be processed within 7 business days.
- Flight Bookings:- Refund processing may take 7-30 business days depending on the airline.
- Hotel Reservations:- Refund processing may take up to 14 business days depending on the hotel.
Special Cases
In certain exceptional cases where a customer experiences undue hardship or errors caused by Broera Travels Private Limited, we may consider issuing a refund at our discretion. However, this does not guarantee a refund in all situations, and decisions will be made on a case-by-case basis.
Customer Support
If you have any questions about this Refund and Returns Policy or need assistance with initiating a refund, please contact our customer support team:
- Email: info@broera.com
- Address: L2, Al Hassan Shopping Complex, Budgam, Near Airport, Kashmir, Jammu and Kashmir 191111.
Changes to the Refunds and Returns Policy
Broera Travels Private Limited reserves the right to modify this Refunds and Returns Policy at any time. Any changes will be posted on this page with the updated “Effective Date.” It is your responsibility to review this policy periodically to stay informed of any changes. Your continued use of our services after any modifications constitutes your acceptance of the updated policy.
This Refunds and Returns Policy aims to provide transparency and fairness to both our customers and our business. We are committed to providing excellent customer service and ensuring a positive experience with Broera Travels Private Limited.
