PRIVACY POLICY:
Effective Date: October 05, 2024
Introduction
Broera Travels Private Limited (“Company”, “we”, “our”, or “us”) is committed to protecting the privacy of our users. This Privacy Policy outlines how we collect, use, store, share, and protect personal data when you visit our website, broera.com (“Website”), and when you use our services for tourist visas, flight, and hotel bookings. This policy complies with the Digital Personal Data Protection (DPDP) Act, 2023 of India and is designed to maintain transparency and protect your privacy.
By using our Website, you consent to the terms outlined in this Privacy Policy.
If you have any questions or need further assistance, please contact us at info@broera.com.
By using our Website, you consent to the terms outlined in this Privacy Policy.
If you have any questions or need further assistance, please contact us at info@broera.com.
Data Collection
We collect the following types of personal information:
Personal Identification Information: Name, email address, phone number, and mailing address.
Travel and Visa Details: Passport information, travel dates, destinations, and visa application data.
Payment Information: Credit/debit card details, billing address, and transaction data.
Technical Data: IP address, browser type, operating system, and device information through cookies and tracking technologies.
Communication Data: Any communication you send to us through our Website, email (info@broera.com), or via customer support.
We only collect the necessary data required to provide our services, improve our Website, and comply with legal obligations.
Personal Identification Information: Name, email address, phone number, and mailing address.
Travel and Visa Details: Passport information, travel dates, destinations, and visa application data.
Payment Information: Credit/debit card details, billing address, and transaction data.
Technical Data: IP address, browser type, operating system, and device information through cookies and tracking technologies.
Communication Data: Any communication you send to us through our Website, email (info@broera.com), or via customer support.
We only collect the necessary data required to provide our services, improve our Website, and comply with legal obligations.
Data Usage
The data we collect is used for the following purposes:
- Processing your bookings, applications, and requests for tourist visas, flights, and hotels.
- Communicating with you about your bookings, changes, cancellations, and customer support.
- Providing personalized services and tailoring offers based on your preferences.
- Processing payments and preventing fraud.
- Complying with legal requirements and cooperating with legal authorities.
- Improving our Website, services, and user experience.
Data Storage
Your data is securely stored on our servers and protected by industry-standard encryption protocols. We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by law. We review the data periodically and delete any information that is no longer required for legal or business purposes.
Data Sharing
We do not sell, trade, or rent your personal data to third parties. However, we may share your information with:
- Service Providers: Third-party vendors who assist in processing payments, booking flights and hotels, or providing visa-related services.
- Government Authorities: Where required to comply with legal obligations, such as visa applications and tax compliance.
- Legal Authorities: In response to a legal request or investigation, or if required to prevent fraud or protect our rights and safety
Security Measures
We implement a variety of security measures to ensure the protection of your personal data, including:
- Encryption of sensitive information during transmission (SSL).
- Secure storage of data in encrypted databases. .
- Access control and password-protected systems.
- Regular security audits to identify vulnerabilities.
Users' Rights
Under the DPDP Act, you have the following rights regarding your personal data:
Right to Access: You can request access to the personal data we hold about you.
Right to Rectification: You can request corrections to any inaccuracies in your personal data.
Right to Erasure: You can request that your personal data be deleted, subject to certain exceptions (e.g., legal obligations).
Right to Data Portability: You can request a copy of your personal data in a structured, commonly used format.
Right to Withdraw Consent: You can withdraw your consent to the processing of your data at any time.
Right to Access: You can request access to the personal data we hold about you.
Right to Rectification: You can request corrections to any inaccuracies in your personal data.
Right to Erasure: You can request that your personal data be deleted, subject to certain exceptions (e.g., legal obligations).
Right to Data Portability: You can request a copy of your personal data in a structured, commonly used format.
Right to Withdraw Consent: You can withdraw your consent to the processing of your data at any time.
Exercising Your Rights
To exercise any of the above rights or to address any concerns regarding your data, you may contact us at:
We will respond to your request within 30 days as mandated by the DPDP Act. We may require verification of your identity before fulfilling your request.
- Email: info@broera.com.
- Postal Address: Broera Travels Private Limited, L2, Al Hassan Shopping Complex, Budgam, Near Airport, Kashmir, Jammu and Kashmir 191111.
We will respond to your request within 30 days as mandated by the DPDP Act. We may require verification of your identity before fulfilling your request.
Cookies and Tracking Technologies
Our Website uses cookies and similar tracking technologies to enhance user experience and analyze Website traffic. Cookies are small text files placed on your device. You can control or block cookies through your browser settings, but doing so may affect your ability to use certain features of the Website.
Changes to the Privacy Policy
We reserve the right to update this Privacy Policy from time to time. Changes will be posted on this page with the updated “Effective Date.” We encourage you to review this policy periodically to stay informed of any changes.
Contact Information
If you have any questions, concerns, or comments about this Privacy Policy or our data handling practices, please contact us at:
- Email: info@broera.com.
- Postal Address: Broera Travels Private Limited, L2, Al Hassan Shopping Complex, Budgam, Near Airport, Kashmir, Jammu and Kashmir 191111.
By using our Website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
This Privacy Policy complies with the requirements of the Digital Personal Data Protection (DPDP) Act, 2023 of India and is intended to provide clarity on the handling of personal data in a transparent and secure manner.
